Customer Testimonials

My service was excellent. Needed 2 new key fobs, they got them within 2 days and programmed them that night. They only reason I withheld the 5 stars was because I need additional work on my 4 wheel drive and they had neither a rental nor loaner. I'm a year plus working out of town on 6/12s with Sundays off and my resources are limited.

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Took care of business in a very timely manner. Went above and beyond what was expected. Jeremy and Reagan were a pleasure to work with.

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Amazing service crew, they were detailed, fast, and beyond helpful. The pricing is honest and reasonable unlike most places. I definitely recommend especially if you’ve purchased your vehicle through them.

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This dealership sold an elderly woman on disability $2K OVER KBB, the car was driven under 400 miles and broke down now needing a new transmission that is almost what she paid for the car. I asked the owner (Rusty) if there was anything that could be done to help her get a running vehicle, he said they would consider paying a percentage of the repair. So I called back to let him know the price we were quoted and he now says he won’t help fix this situation. He did leave a reply to my Google review where he ... Read More

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DealerRater - Jan 1, 2025

This dealership sold an elderly woman on disability $2K OVER KBB, the car was driven under 400 miles and broke down now needing a new transmission that is almost what she paid for the car. I asked the owner (Rusty) if there was anything that could be done to help her get a running vehicle, he said they would consider paying a percentage of the repair. So I called back to let him know the price we were quoted and he now says he won’t help fix this situation. He did leave a reply to my Google review where he lied and said they would repair it. Sir, if that was the offer I wouldn’t be leaving this review! Do BETTER! She’s stuck without a car AND money because of this situation. Rusty, we’ll take you up on your offer”offer” from your Google response, do what you said!! Do NOT recommend this dealership for the way this situation has been (not) handled.

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The dealership knew we were coming to see the vehicle for two days; we drove 3 hours to check it out and it was FILTHY, the bumper was unattached and when asked about it, was told 'the body person must have forgotten a clip' and 'well, it is a used car'. I was appalled that a car was presented in such a flawed manner when we came, check in hand. When the sales manager came to talk to us and we share there were crayons and spilled food all over the back seat pockets and the car made a clunking noise ... Read More

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DealerRater - Aug 1, 2024

The dealership knew we were coming to see the vehicle for two days; we drove 3 hours to check it out and it was FILTHY, the bumper was unattached and when asked about it, was told 'the body person must have forgotten a clip' and 'well, it is a used car'. I was appalled that a car was presented in such a flawed manner when we came, check in hand. When the sales manager came to talk to us and we share there were crayons and spilled food all over the back seat pockets and the car made a clunking noise when we turned it, he stated, 'sounds like this isn't the car for you'. Didn't even attempt to work with us or show us another vehicle. Luckly, another dealership worked with us and we found a better car at a lower price.

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Great job with explaining details as well as getting my payment as a new graduate right where I needed it!

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Thanks for everything. Speedy purchase. No nonsense. Thanks Mai. Thanks McFaddens. Happy with my new car.

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I purchased a used Nissan from out of state and initially spoke with Rusty, but ended up speaking with Kyle, Steve and Brian all of whom seem to help the other out. Rusty went right out and filmed a video of the truck outside and inside as well as with it running. We came to an agreement on price quickly, there were no shenanigan's, dealer add-ons or anything. Just the price + TTL and they assisted with getting it on the trailer with the shipper I sourced. I had it in Texas in a couple of days. Truck was just ... Read More

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DealerRater - Aug 27, 2023

I purchased a used Nissan from out of state and initially spoke with Rusty, but ended up speaking with Kyle, Steve and Brian all of whom seem to help the other out. Rusty went right out and filmed a video of the truck outside and inside as well as with it running. We came to an agreement on price quickly, there were no shenanigan's, dealer add-ons or anything. Just the price + TTL and they assisted with getting it on the trailer with the shipper I sourced. I had it in Texas in a couple of days. Truck was just as shown. No weird smells or surprises. I'm very happy with the McFadden team as a whole.

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I haven't yet purchased a car, but Rusty and James have been very good with their communication with me. I look forward to a test drive soon.

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I highly regret ever going to McFadden’s friendly motors!!! Being a new mother, looking for a safe vehicle and being to trusting. It started off with them having me sign in the co-signer spot and when i questioned it they stated “oh, don’t worry about that because it doesn’t actually matter where you sign”, then a few days later they stated they needed a new copy of my social security card because they didn’t “have a clear copy” and that i could just send a picture of it to them. A week later i tried to ... Read More

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DealerRater - May 4, 2019

I highly regret ever going to McFadden’s friendly motors!!! Being a new mother, looking for a safe vehicle and being to trusting. It started off with them having me sign in the co-signer spot and when i questioned it they stated “oh, don’t worry about that because it doesn’t actually matter where you sign”, then a few days later they stated they needed a new copy of my social security card because they didn’t “have a clear copy” and that i could just send a picture of it to them. A week later i tried to make my car payment and the loan agency had NO account for me and when i called mcfaddens they claimed that it was correct and that no account was created because they sent my BIRTHDATE in as my SSN! And they tried to make it sound like it wasn’t a big deal and said that it happens at least 2 times a month!! At that time they stated that they told the loan agency to take the payment out of mcfaddens account and made me write out a check to mcfaddens to “reimburse them” for making my payment and so i did which I later found out that they did not pay until i was 20 days late which means they lied about paying and took my money when there was no account. Sadly the stress continued when a couple weeks later they called me again and stated that the loan agency was able to run my correct ssn and that the entire contract i had was void and that i had to come sign a new contract with a different interest rate, less months to pay off, and a higher monthly payment. When i told them i was not signing anything else they continued to text and call me trying to bribe me by offering to fill my tank and when i quit replying they started offering a $100 gas card to come sign the new contract because I’ve had to make a half hour drive every time they found another error. Then out of nowhere they text me saying how they “bent over backwards” for me and got the original contract “pushed through” after i told them i did not want the car anymore and they stated “well there’s nothing i can do about that.” They also reran my credit at that time with no consent from me. Now it’s 2 months after i signed the original contract and i got a letter stating that my gap coverage had been canceled and when i called they stated that mcfaddens cancelled it on April 11 and called back to reinstate it on April 12. I asked what would have made them cancel it and they said the only reason would be if i requested to cancel it or if i refinanced the vehicle which i did not either. Mcfaddens is nothing but a scam and they did a lot of fraudulent actions with me when all i tried to do was get a vehicle that fit my family’s needs that was in my budget

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I am disgusted in our experience at McFadden's "Friendly" Motors. I found the owner to be everything EXCEPT friendly and could not trust a word out of the Sales Manager's mouth after lying to my face about a mistake rather than owning up to her own human error. I highly discourage anyone from shopping or buying with McFadden's.

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Purchased a vehicle after looking for several weeks. Worked out a deal on a factory certified 2017 Ram 2500. Salesman Aaron was great to work with and we settled on everything via email. Never talked to him .Very convienent and he was very responsive. The day before I purchased it, I found out that the vehicle had 5,000 more miles than advertised. They knocked off a little money because of it. I wasn't too worried because it was factory certified and had an additional 3 month/3000 mile bumper to bumper warranty with an additional 24 month/40,000 mile powerful warranty. After signing the paperwork, they ... Read More

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DealerRater - Nov 25, 2018

Purchased a vehicle after looking for several weeks. Worked out a deal on a factory certified 2017 Ram 2500. Salesman Aaron was great to work with and we settled on everything via email. Never talked to him .Very convienent and he was very responsive. The day before I purchased it, I found out that the vehicle had 5,000 more miles than advertised. They knocked off a little money because of it. I wasn't too worried because it was factory certified and had an additional 3 month/3000 mile bumper to bumper warranty with an additional 24 month/40,000 mile powerful warranty. After signing the paperwork, they tell me that it does not qualify for it because of an open recall they couldn't get parts for. Truck also had front end work done that was found after I got home that included paint. Pictures on internet listing don't show the misaligned bumper. Must've happened in their possession. They said it had a clean Carfax, but obviously wasn't inspected well. I take a little blame for having my new-to-me vehicle blinders on. Dealership did work out a few issues after the sale which is why they got 2 stars instead of one .Finance guy was extremely condescending. Definitely will not be going back .Dealer stops communication when they are called out on stuff. Friendly, maybe. Easy to work with, nope.

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I bought a used Chrysler 200 at McFaddens, and it was a very positive experience. All the people that I dealt with were helpful, friendly and easy to work with.

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Went to Mcfaddins looking for a used jeep grand Cherokee. Was met by an older gentleman that was new to the dealership. Went inside and was telling him what kind of jeep I was looking for. I made it easy, 06-10 JGC 60K-90K miles. $10,000-$15,000. Well then walks in Kyle, he walks past the gentlemen and says "when your done with them come see me in the office" in a very cocky tone. Then 5 min later he walks past the desk goes into an office 10feet away and pages the man over the intercom. Then Kyle comes ... Read More

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DealerRater - Feb 23, 2015

Went to Mcfaddins looking for a used jeep grand Cherokee. Was met by an older gentleman that was new to the dealership. Went inside and was telling him what kind of jeep I was looking for. I made it easy, 06-10 JGC 60K-90K miles. $10,000-$15,000. Well then walks in Kyle, he walks past the gentlemen and says "when your done with them come see me in the office" in a very cocky tone. Then 5 min later he walks past the desk goes into an office 10feet away and pages the man over the intercom. Then Kyle comes out and states that he knows everything and the man we were with didn't know what he was doing, in front of him!!!! I think he repeated that 2 more times throughout the visit. Kyle doesn't even try to find a car I wanted, instead he has us drive a chevy and a patriot, very cheap feeling cars, 3k over my budget. Hated both cars. In the end Kyle was a Jerk disrespected his former US Marine coworker and humiliated him. Will never never go on that lot again. What a JOKE. The owner should be ashamed. And I Was a former customer . I went to Grand Rapids I got what I Wanted. My mom went there last year and after test driving 3 cars the sales man told her when she figures out what she wants to come back. She left went to GR and paid cash for a new Camry. Mcfaddins in South Haven is a JOKE.

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