In all of my years buying cars and trucks I have never had an experiance like I had at this dealership, it's in there name "Friendly". This is the first time I have driven out of a dealership without buyers remourse. Rusty McFadden and his people make you feel like you have been buying from them for years.
I've been on the lookout for a new Jetta TDI to replace mine with 400K miles. One day my AmEx bill included a link to TrueCars for deals via AmEx, and behold there was a Jetta TDI near me. They've become like unicorns since the VW diesel recall. My search had been ongoing for a year because I could keep limping mine along (ran great, just looked like crap and the frame was starting to rust out) and because I wanted stick and preferably a wagen. Then I found another I liked that fit the mould in Kalamazoo but was a Passat and one year newer. I think I sent them a message online. They said they would have it out front when I arrived. It was. This already is success. I'd been to three other places that summer trying to buy a car. One place didn't have fuel in two BRAND new cars and couldn't find the porter. Another couldn't start nor jump their brand new diesel Terrain and another didn't have any on the lot as advertised. I couldn't give money away or even get a test drive. I took the McFadden car for a test drive. It has 93K miles and it was good enough - the price was also good. They did not want to come down, but when I told them of the True Car ad, they could get their money back so they knocked a couple hundred off. Then I noticed a few things missing under the hood that likely walked off during the recall fix. And the cigarette lighter didn't work. They did the usual used car thing like... a guy was looking at this today and is bringing his wife tomorrow. Yea yea. I still had another one to look at... and I could get by. But then after they said they would fix the issues and they had a 3 month and it was either 3K or 4500 mile warranty, I figured, let's just get this one and not drive to Kalamazoo. It was the evening and I asked them to figure out financing in the morning and call me. Working with all men, I appreciated they didn't do the 'call your husband and let us know' deal. The one hang up was the fact that they had not started on the financing right at opening the next day. I was delaying going into work and finally by nearly 11 a.m. I called and they said, oh yea, let me see what is going on.... then magically five minutes later I get alerts that my credit was pulled. Then later in the day when I got there I did a lot of sitting... again I think this was in the finance ball court. The sales guy left to check on something and was cool about not being over aggressive on the add ons. He walked me through them - I declined. We moved on. All was good... but then the next day as I was driving down the road it sounded like I was dragging something with my tires. Yep, I was. It was the plastic under belly that was just shredded and likely pushed up out of the way, but then after driving it fell down. I called, sent pics and they said they'd replace it. I work a long way from them so it took me a while to get back there, but when I did, they replaced the underbelly thing, the missing turbo lid, the cigarette lighter plug and balanced tires. No charge. The guy who headed up that transaction was awesome too. Alas, the waiting room leaves a bit to be desired. You can hear everyone's actions in the bathroom. Often people get worked up about used car fails... but you have to ask them to fix the issue. They did without hesitation and I'd buy a car from them again. Hopefully it will last 12 years and 400K miles like my last one 😉
Friendly, respectful, helpful, real people working hard to find a vehicle for you. I highly recommend your next car / truck purchase is with McFadden's "Friendly Motors."
Great experience! Purchasing a vehicle is usually a very stressful and time consuming task, but our salesman Chris expedited the process making it easy. He had the vehicle we called about plated and ready for a test drive at the agreed upon time. We were in and out in less than three hours with all business concluded. Highly recommend McFaddens and our salesman Chris!
Great people and wonderful service
We had a great experience buying a Jeep this past week from McFaddens Friendly Motors! Chris Crumley was very knowledgeable and helpful. Gave a fair price on our trade-in and we would do business with them again! If you need a new car we HIGHLY recommend them!
Bought my wife's new 2018 Jeep renegade from here. Everyone in the sales department was amazing. Mike the sales manager gave me a good deal on the Jeep. My wife loves it and definitely will be going there for service and my future vehicles. Highly recommend this dealership if your looking for a vehicle.
I was able to buy my first car today because of the amazing helpful people at McFaddens! I was so nervous about buying a car but Tyler K. made everything so easy and explained it perfectly. Now thanks to Tyler K. I have a beautiful 2010 Ford Escape! Thank you Tyler and Rusty!!