I didn't find what I was looking for the first time I stopped but left with the promise of a phone call from Mia when what I was looking for came in. Less than a week later I drove away in my new Jeep. I have already given Mia's card to a friend. Everyone was friendly and knowledgeable and it was a pleasure doing business there.
Great working with you on a second vehicle! The Jeep is beautiful and the deal was fair on our trade in. Mia was awesome as well.
I bought a used Chrysler 200 at McFaddens, and it was a very positive experience. All the people that I dealt with were helpful, friendly and easy to work with.
I wouldn't buy a vehicle any where else... I have bought several vehicles ...and be extremely happy with all of them..Great job Rusty and staff
Went in for one problem and the tech found two more equally serious problems. All three were repaired making the vehicle safe to drive again.
Patrick crowley - Patrick was extremely helpful and very friendly. He was very patient with my many questions and happy to answer them all. He treated us like family. I have anxiety and he made me feel like I was talking to an old friend. He didn't mind waiting for me to completely check out every thing I wanted to on the car even though it was cold outside. There was never any pressure to buy or trying to push us into a more expensive car like other dealerships I have been to. I highly recommend him when looking for a car and plan to return in the future for replacement cars. Thank you Patrick for making us feel so comfortable when making this big decision and taking the fear out of buying a car.
Amazing Genuine Customer Service that is hard to find - A few days before Christmas, I bumped into their website (Dealership is less than 30 miles from my home) just browsing for nearby used fuel efficient alternative to my 2001 Ford Van. Patrick (Sales) responded within minutes of my email asking for a price on a 2008 Prius, since the website said 'call for price'. I was amazed at the pricing and within a couple hours committed to a test drive for the following day (Friday - 48 hours before Christmas). I surprised myself by committing to buying it before the end of the test drive. I came with papers for a pre approved loan from the Credit Union that i bank at. They were all smiles when I mentioned that i was considering a vehicle from McFadden Friendly Motors. I was thinking that the sales process might be able to be finished after the Christmas weekend/holiday. I have never seen such a great level of response and readiness of a team to complete the entire process within a few hours from the point that i drove onto the property. The process was more than simple. They are complete and thorough in all that they do. A complete vehicle history was provided, all questions answered, and at an excellent (unbeatable) price. Took the 'Bucket Tour' (you just have to be there to understand). I was introduced to the other key members of the sales, finance and service departments. The finance process was also exceeded expectations. Thorough review of details, options, pricing. In just over an hour i knew exactly where all the numbers were. Then they blew my mind, they topped it off by eliminating the entire Secretary of State (DMV) process by taking care of the Title, Taxes, Fees, Plates and Tags on the spot. No extra trips and lines to take care of the remaining paperwork and processing. When i stepped outside, it was just a matter of getting in the car and driving away, knowing that everything - and i do mean Every Thing - had been taken care of, especially me the customer. It is a month since i drove off the lot and i just can not stop smiling like i did when i was there. All because they genuinely care. They took the time and attention to care about not only the vehicle, but also the process as well as the customer. If only i could rate them higher than a 5.
working with Patrick and the staff at McFadden was very helpful. I like their attitude and cooperation. Would definitely recommend them. Their service area was immaculate, and gives the appearance of competency.
I purchased a 2017 Ram this week.. Chris Crumley was a big help. He helped make the experience a pleasant one. Everyone was, as the name implies, Friendly. I would recommend McFadden's. It was an overall good experience.